Customer Support

Welcome to Teach International’s Customer Support elective.

The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. We will touch on these and other events in this course.

During this course you will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, you may end up improving on many aspects of your career.

Course Structure

This Course has 11 modules. Each module is followed by a quiz. Please note that you will not be able to progress through the course until you have answered all questions on the quiz correctly. The quiz section is intended to reinforce learning not to judge you on your performance. You have unlimited attempts on each quiz.

Modules

The modules in this course will open as a “pop-up” on your browser. Please make sure you do not have any “pop-up or adblock” enabled on this site.
The Modules contain audio and video files therefore they may take some time to load.
Please ensure that you have a stable internet connection before you open the modules.
Once you have reached the end of the module, please click on the “exit module”. Your page will refresh and you will be able to attempt the quiz.

Learning Objectives

At the end of this course, you should be able to:

• Define customer support
• Know the different venues for customer support
• Recognize challenges of customer support
• Learn different applications
• Know proper forms of documentation
• Learning to be proactive in customer support